FAQ Help Center

A network is a means by which computers are able to communicate and share files with each other quickly and efficiently. A network will usually have a Wi-Fi capable firewall/router, a switch, and cabling. Depending on your business needs, a server can also be included. For more details please contact us

Yes we can – if we determine if you actually need this solution. We provide informed consultancy to help find you the right solution. Many on-line solutions now exist that remove the requirement for an on-premise server such as the new Microsoft Office 365 which is an excellent product. For more details please contact us

Yes, we provide a complete service to plan, purchase and install a network which is right for your business. From home office to multi-site/remote worker distributed solutions, we provide best in class hardware for your business. Please contact us.

Yes, we provide off-site backup both for websites and on-premise servers. For more details contact us.

We provide a data recovery service to recover data from physical media such as Hard Drives, SD Cards or smartphones. Our suggestion, however, is that you avoid such problems by always backing your data up regularly with our backup service, and where possible host important data in the cloud to avoid hardware failure. Please contact us for more details.

Yes, updates from companies such as Microsoft, Adobe and Apple are vital to ensure the security of your PCs. The best way to be confident updates are installing is with a network management system, please contact us for further information.

We are registered Dell partners and we can help you find the right solution for your business. From Laptops and Desktops to Servers we have you covered. We always recommend a 3 year hardware warranty with next day hardware replacement to minimise any downtime in the unlikely event of hardware failure. We can also support and maintain your systems remotely or on-site, and train you to use them effectively. Contact us for more information!

Yes we can. We would like to speak to you about your particular requirements. Some buildings have special requirements for Wi-Fi, possibly due to thick walls or enhanced network security requirements. Whatever the situation we have you covered Contact us.

We can provide network-capable printers, and advise you on the network compatibility of all your existing hardware. Contact us.

If you are backed up on a Cloud based system, about half a day. Otherwise, up to 5 days presuming funds are available for new equipment and you have a backup of your most important data. To make sure you are protected correctly against such events please Contact Us.

Yes, DVR, Indoor, Outdoor, daytime, night time, Email alert on motion and much more. You can even have a feed straight to your phone or on your computer screen. For more info Contact Us.

A Favicon, or FAVourites ICON, is visible on your browser’s tabs, Smartphones, Windows 8 tiles, etc. and is compatible across a whole host of devices. Usually the company logo is used to create the Favicon Example. If you need one designing Contact us.

Yes, we have created French and English dual language sites. The URLs are Unicode (appear in the native alphabet). This makes them more adaptable for search engine optimisation. We also provide language translation services and professional copy writing. Contact us.

We have extensive experience of product management and can help create you a customised future-proof system to display your products. We use Joomla, K2, & Virtemart (WordPress) as the Content Management System (CMS) and components to create your catalog. We can even then convert it into a store should you wish to start selling on line. For more information please contact us.

Yes 100% provided you have paid us in full. Files, Database, Domain Name and Content is all yours to keep, modify and update. We can even back it all up and encrypt it for you too. For more details please contact us.

You can change hosts at any time, although we would recommend against doing so, as any support we provide related to your new hosting package will take longer and incur greater costs. We will also be unable to provide any SLA for your website. For more info please contact us.

Yes it will. We have two options available, a custom design or a template website. Either can be customized to meet your needs however the template websites start at £600 +VAT and custom designs at £2500 +VAT. To get more depth information about your requirements please contact us.

We use simple and effective systems to ensure that your website can be found by your customers. Basic Search Engine Optimisation (SEO) is provided as part of our basic £1000+ VAT web package. More advanced research and optimisation is charged at a day rate of £350. We mostly work with the Google search engine to get you results however we can optimise for foreign search engines such as Yandex. For more info contact us.

Yes we do.  We provide bespoke In-depth SEO for your whole site. Submission to over 140 search engines and some directory sites on a monthly basis, including updates to your SEO as and when you need them. For more info Contact Us.

Email (Outlook), Document Storage (SharePoint), Instant messaging video and screen sharing (Teams), and much more! All hosted by Microsoft. Contact us for further details.

Yes, we would be happy to “just deal with it”. We can come and talk to you about you IT requirements and help you plan for the future. When you are ready to go ahead, we can set up Office365, migrate all your email and files to the new platform, and show you how to use it all. Contact us for more details.

We will do everything we can to make sure your email is set up exactly the way you want it. There are a few options available and it depends whether you own the Domain name and have access to the Domain control panel. Otherwise, forwarding and migration of contacts may be the way forwards. For more details Contact us.

In a new message, on the Message tab, in the Include group, click Signature, and then click Signatures.

On the E-mail Signature tab, in the Select signature to edit list, click the signature that you want to modify.

In the Edit signature box, make your changes to the signature.

To format the text, select the text, and then use the style and formatting buttons to select the options that you want. 

Note:   These options are not available if you use plain text as your message format.

Yes, using Outlook stationary. Guides can be found online but we can do it for you and add your brands distinctive edge to your emails and associated materials. There is a guide on our blog also. Contact Us.

Microsoft’s training courses for SharePoint start here We use SharePoint ourselves and we would be happy to talk you through the basics such as creating folders and uploading/downloading documents. For more info Contact Us.

Put simply a logo through to colour palettes, typography and all the applications you need. We help you discover whats different and special about your business and position you as the brand leader. Our prices vary depending on client requirements however we can get the basics done for as low as £450. For more info Contact us.

We certainly can. We have in-house designers using industry standard software who can create adverts, posters, stationary to promote your brand. For more info Contact us.

Yes we can. We can create custom designs and themes for brochures, posters and much more.  If you have existing pictures you want incorporated we can do that for you or we can help you purchase bespoke images from a reputable supplier. For more details Contact us.

Yes, we work with a variety of different graphic designers to make sure you get exactly what you need. We also have excellent mechanical design and model design contacts we are happy to share so don’t delay – Contact us today!