About
Making IT simple for small and medium-sized businesses
At Bongo IT, we believe in providing the great quality, responsive IT products and services that keep your business running. We love making the most of the latest technology so you can work smarter and faster than ever before.
Bongo IT is a Microsoft 365 managed service provider based in Oxfordshire, supporting small and medium-sized organisations across Oxford, Banbury, Bicester, the Thames Valley and along the M40 corridor into London (and also clients in Tooting, Wimbledon and Clapham areas). We also have some global clients which have led us to provide logistics and support in India, Kenya, the Philippines, Columbia, France, throughout the EU and the US. We have been operating for over 14 years and support more than 170 client organisations, from small to medium sized.
We have looked closely at the way IT services are provided to SMEs, and we believe there is a better way — one that reduces cost, increases resilience, and changes how IT is managed day to day. Cloud-first strategies built on Microsoft 365 give smaller organisations the same security and productivity tools as large enterprises, without enterprise infrastructure or enterprise budgets.
We offer:
- Straightforward IT solutions, explained in plain English.
- Transparent per-user pricing, starting at £35 per user per month.
- Dedicated outsourced IT skills and resources.
- Independent advice and long-term IT strategy.
- A single point of contact for everything IT related.
- Flexible service options shaped around your organisation.
- Cloud-based infrastructure and security built on, and around, Microsoft 365.
Reducing and controlling your IT costs
Our aim is to help every client resolve IT issues quickly, stay current with the productivity tools they already pay for, control what IT costs them, and improve business performance through better use of technology.
Whether you need email and file sharing that works properly, lower call costs, faster and more reliable broadband, hosting for your website, or independent advice on IT and data protection strategy, Bongo IT provides straightforward solutions and responsive support under a transparent, per-user pricing structure. You will know what your IT costs before you commit to anything.
We solve technology problems, remove unnecessary spend, and let you and your staff concentrate on the work that actually generates revenue.
We know IT and technology, so you don't have to
We can help whatever the requirement, from a professional email system through to a complete network designed and installed from the ground up.
Our team brings over 40 years of business experience alongside deep technical specialism, which means we understand the commercial pressures SME owners face as well as the technology itself. We support growth initiatives as readily as we manage communications, IT support, web hosting, broadband, computer hardware and Microsoft 365.
That experience is why you can rely on our consultants to recommend the right solution rather than the largest one. We help with scoping, project planning and management, business process mapping, budgeting and implementation.
IT issues will always occur. Proactive monitoring means we identify most of them before they affect anyone's work and frequently resolve them before you are aware there was a problem. Keeping downtime to an absolute minimum is the job.
A quick, responsive service that keeps your business running
Bongo IT gives you direct access to experienced IT support engineers and systems architects, without a triage queue or a script. We respond quickly: the majority of issues raised with us are resolved within minutes of being reported.
Our team are qualified technicians who consistently look for the most efficient and cost-effective route to a resolution, and we are committed to solutions that address both your current requirements and where your organisation is heading.
The three mission points:
- Give your people a better working relationship with the technology they use every day.
- Keep your organisation current, secure and properly licensed across the Microsoft 365 platform.
- Improve business performance through better use of the tools you already pay for.
Whatever you need, and whenever you need us,
Bongo IT provides a single point of contact and flexible options for all things IT.
Meet our team:
Andrew Elder
Andrew is a founder/director of Bongo IT since it's inception in 2013. Andrew has started several tech startups working with both hardware/product design and software development, and has a strong background in technology. He built his first computer aged 18, and was experimenting with programming on an Acorn Electron aged 13.
Ginger Smith
Ginger is a founding director of Bongo IT and has been with the company since its inception. With a strong background in academia and the sciences, Ginger brings analytical thinking and problem-solving skills to the business. As Financial Director, Ginger oversees the company's financial strategy while also contributing as a skilled web developer, with hands-on expertise in HTML5, CSS3, and modern web technologies.
Justin Smith
Justin Smith is a founding director of Bongo IT since it's inception in 2013. Justin has worked as an IT consultant for 15 years before this, he has a high level of technical knowledge, and experience. As a systems architect Justin is able to piece together the parts of the tech puzzle for your company. Prior to this Justin worked for Oxford University in their IT department and with other Oxford based IT companies.
Mike Rudge
Mike holds an engineering degree from Oxford and has extensive experience running a retail business in Oxfordshire. He joined Bongo IT in 2019, initially providing first-line support, and has since expanded his role to include computer hardware repairs and logistics, becoming an essential part of the operations team.
Guy Henstock
Guy is an IT Consultant and Web Developer at Bongo IT, working across both client-facing IT support and hands-on web development for the business. His day-to-day spans Microsoft 365 administration, Intune device management, and RMM tooling, alongside building and maintaining the company's own websites from the ground up. Guy has a strong eye for detail, whether he's untangling a tricky Exchange Online issue or fine-tuning the front-end of a site pixel by pixel.
Matt Lloyd
Matt will work with you to create beautiful and easy to use websites. Using tried and tested techniques to reach your target audience. 'My aim is to convert and reassure your clients, giving your maximum exposure on Google.'
Matt is also a branding and design expert with over 25 year experience.