Managed IT support for businesses in Oxfordshire and London

Based in Oxford, Bongo IT gives you access to an experienced and friendly team of IT Support engineers and systems architects to help you when you need it most. We pride ourselves on always reacting quickly to your IT Support needs, with 90% of our customers’ issues being solved within just a few minutes.

Our team are all highly skilled technicians with a passion for computing and a ‘can-do’ attitude that ensures we always seek the most efficient and cost-effective solutions to your IT issues..

We are committed to providing simple, straight forward IT solutions and helping our clients address their current and future business requirements.

• Help you have a better relationship with computers.
• Keep you up to date with the latest productivity tools.
• Improve business performance through better use of technology.
• Improve and secure systems.
• Guide you through expansion.

Whatever you need, whenever you need us, Bongo IT provide a single point of contact and flexible options for all things IT to suit your individual requirements. Our services are available on a Pay as you Go basis, or as part of our Managed Service packages, so you will always have complete flexibility to decide what’s best for you.

Managed IT means handing responsibility for your systems to an external provider who monitors, maintains and supports them for a fixed monthly fee. Instead of calling someone once a machine has already failed, the provider is watching the estate continuously and fixing problems as they emerge.

Bongo IT has provided managed IT to UK organisations for over 14 years and supports more than 170 client organisations. Your free IT strategy review is carried out by an engineer, not a salesperson.

Would you like to know more? Speak to one of our friendly staff about how we can help, please get in touch today.

The typical customer will come to us when they have had enough of the issues they currently face, when their IT is slowing them down and costing them money, or when the IT can't keep up with the demands of their growing company. It is expensive to hire someone capable of managing your IT which is why companies choose to outsource the job to a specialised company like Bongo IT. If you are thinking of engaging with a managed services provider you may be facing the following issues:

• Your systems are ageing and nobody is quite sure what would happen if one failed.
• You have had a security incident, or you have realised you would not detect one.
• You are growing quickly and IT has become the constraint.
• You would rather pay a predictable monthly cost than face unplanned capital spend.
• IT support currently falls to whoever in the office is most confident with computers.
• You are worried about your security and compliance.

To find out more about our managed IT support services, please get in touch today.

• Unlimited remote support and proactive monitoring of every device.
• On-site attendance across Oxfordshire and London when a problem needs hands on it.
• Patch management and third-party application updates.
• Microsoft 365 administration, licensing and cloud migration.
• Managed endpoint and email security, and support for Cyber Essentials certification.
• Broadband and connectivity monitoring.
• Wi-Fi and network design, VoIP telephony and managed print.
• Hardware supply, setup and secure disposal.

Managed IT support from Bongo IT starts at £35 per user per month, including remote support and RMM monitoring. Project and ad-hoc work outside the agreement is charged at £100 per hour. Contracts are based on user numbers and flex as your headcount changes.

To find out more about our flexible and responsive IT support services, please get in touch today.

Bongo IT provides 24/7 cover where an organisation needs it, and more limited out-of-hours arrangements where it does not. We will be honest about which one you actually need.

We support and repair Apple hardware alongside Windows, including component replacement, and provide remote or on-site support for Mac users.

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